My on order amounts are wrong - why?

If you are syncing with an IMS, we usually read from the matching field in there. So ensure that your on order amounts are correct in that field (usually by either sending or receiving purchase orders within your IMS), then reload your products into StockTrim. 

If your IMS does not sync with that field, then StockTrim bases your on-order amounts from your "open" purchase orders. ie - orders that have been sent to your supplier but not yet received. Ensure that you have sent and received your orders, and they are up to date, and then sync both your "Purchase Orders" and "Products" into StockTrim on the load data page. 

One common issue is for your on order amounts in StockTrim to remain when you have received the stock. In this case ensure that you have received all your Purchase Orders in your IMS, then reload both the "Products" and "Purchase orders" into StockTrim. 

If you are importing from a CSV, ideally you should use the StockOnOrder field in the Products CSV upload. This will directly update the on order amounts in StockTrim. If this is difficult however, you can upload the purchase orders via CSV and StockTrim will calculate your on order amounts from your open purchase orders (sent but not received). Be sure to 'recalculate' the order plan for the values to update after all CSVs are uploaded. 

If you are using our StockTrim API - we would recommend that developers use the /Products endpoint and update using the the StockOnOrder field. Calculate this value in your connector, at your end, then simply update the value into StockTrim via this field.